Grievance Redressal Policy
At N1 Tours, customer satisfaction is our highest priority. We are committed to resolving customer complaints and concerns in a fair, transparent and timely manner.
1. Purpose
This Grievance Redressal Policy explains the process through which customers can raise complaints related to our travel services, bookings, payments, cancellations, refunds, customer support, or any other service-related issue.
2. How to Raise a Complaint
Customers can submit their grievances through the following channels:
- Email: n1tours@gmail.com
- Phone: +91 95151 61624
- Website: www.n1tours.com
3. Complaint Resolution
Once we receive your grievance, our team will review the issue and work toward a fair resolution.
- We will acknowledge your complaint within 24–48 business hours.
- Our team will review the issue and aim to provide a resolution within 7 business days.
- If additional time is required, we will keep you informed about the progress.
4. Escalation
If you are not satisfied with the resolution provided, you may request that your complaint be escalated to our senior management for further review. Escalated complaints will be reviewed with additional attention to the facts, communication history and service issue involved.
5. Customer Support
Our customer support team is committed to providing prompt assistance and ensuring that every complaint is handled professionally, fairly and respectfully.
6. Policy Updates
N1 Tours reserves the right to modify this Grievance Redressal Policy at any time. Any updates will be published on our website.
7. Contact Us
For any grievances, complaints, feedback or service-related concerns, please contact:
- N1 Tours
- Email: n1tours@gmail.com
- Phone: +91 95151 61624
- Address: 4th Floor, Unit 405-411, Workflo Hitex Bizness Square, Madhapur, Hyderabad, Telangana - 500081
- Website: www.n1tours.com